Scruggs Ridge & Co

FAQs

Resources

Common Questions Addressed

Our FAQ section is designed to give you quick, clear answers to the most common questions about our services, processes, and how we can help you. Whether you’re a new client or have worked with us for years, you’ll find helpful information to guide your decisions and make working with us simple and stress-free.

How do you bill for your services?

Our standard billing procedure is to bill monthly based on our hourly rates. In some instances, mostly for write-up, we set a stable monthly fee after gaining an understanding of the work to be performed. This amount is adjusted occasionaly, normally yearly, based on various business factors such as number of transactions, complexity of issues, and time involved. We require payment upon receipt. All standard forms of payment are accepted including credit cards.

What hours are you available?

We are available during normal business hours, which are 8:00 a.m. to 5:00 p.m., Monday through Thursday and 8:00 a.m. to 4:00 p.m. on Fridays. We are closed one hour for lunch daily from noon until 1:00 p.m.. We would be happy to make special arrangements for evening, weekend or lunch consultations if so requested.

What role do you play if the IRS audits me?

We offer assistance in the following manners: (a) reviewing the return in question with you and helping you understand what to expect during the audit process. (b) Step (a) along with accompanying you to the audit and assisting you during the process to give guidance and answer questions that arise during the examination (c) obtaining a power of attorney from you and dealing with the IRS to the extent possible in your stead.

Also, it’s important to note that we have had IRS audits take place in the agent’s office at the Federal building and we have requested that the agent meet us at our office; we try to steer things a the direction towared the comfort zone of our clients to the extent possible. Our regular fees apply.

How much and what kind of preparation do you need for my return?

For corporate and partnership returns, we prefer that your materials be in a computer accounting program and summarized to the extent possible. We have taken materials in almost every imaginable form but please keep in mind that our hourly rates can better serve you through planning and preparation rather than organizing. Contact us with questions about specific software packages.

For individual returns, we have an organizer that you can fill out and bring in with your information, or we can fill it out during the process of preparing your tax return. Either way, we always strive to find effecient and effective ways to legally reduce your tax burden during the preparation.

What services do you offer?

We provide a full range of accounting and advisory services, including bookkeeping, payroll, tax preparation and planning, sales tax reporting, QuickBooks support, financial statement compilation and review, and ongoing accounting support for businesses and individuals. View our full listing of services.

Who do you work with?

We work with small to mid-sized businesses, startups, nonprofits, and individuals across a wide range of industries. Whether you’re self-employed, growing a team, or managing a complex operation, we tailor our services to your needs.

Do you offer year-round tax support?

Yes. Tax planning and advisory services are available year-round—not just during tax season. We help clients make proactive decisions to minimize tax liability and avoid surprises.

What accounting software do you support?

We primarily support QuickBooks Online and Desktop, but we also work with other accounting platforms as needed. We can help with setup, cleanup, training, and ongoing support.

Can you work with clients remotely?

Absolutely. We work with clients both locally and remotely using secure, cloud-based tools. Virtual meetings, document sharing, and digital reporting allow us to serve clients efficiently from anywhere.

Will you help clean up messy books?

Yes. We frequently assist clients with bookkeeping cleanups, catch-up work, and correcting prior-period errors so your financials are accurate and up to date.

Do you help with payroll and payroll tax filings?

Yes. We offer full-service payroll processing, including payroll tax filings, compliance support, and coordination with year-end forms such as W-2s and 1099s.

How often will I hear from you?

Communication frequency depends on your service level, but we prioritize timely responses and proactive communication. Monthly clients receive regular check-ins and financial updates.

What information do you need to get started?

To begin, we’ll request basic business or personal information, prior tax returns or financials, and access to your accounting system (if applicable). We’ll guide you through the onboarding process step by step.

How do I schedule a consultation?

You can call our office or fill out our Contact Form. We’ll discuss your needs and recommend the best next steps.

More Resources

Track your Refund

Track your federal or state tax refund with this resource.

Financial Terms

This resource offers a useful list of financial terms. A search feature is also included.

Financial Calculators

60 financial calculators for Homes, Autos, Roth IRA’s, Credit Cards, Insurance, Retirement, Saving, Investing Budgeting, and More!